GENERAL TERMS OF SALE
Mode of Payments:
Prothoma.com offers the following method in payment of product price and delivery charge:
- Cash on Delivery (COD)
- Debit/Credit Card (VISA, Master Card, DBBL Nexus, etc.)
- Mobile Banking (Bkash, Nagad, Rocket etc.)
For details, please click the option ' How To Buy'.
Duration of Shipment:
We will arrange for the shipment of the products to you.
Generally, we, inside Dhaka, deliver our product within 48 to 72 working hours.
Outside Dhaka, we deliver our product within 96 to 120 working hours.
It is to be noted that, shipping schedules mentioned above, just estimate only, which cannot be guaranteed. We are not liable for any delay in the shipment. Delivery might be delayed due to national/public holidays/official holiday(s), or force major events which include, but not limited to, political unrest, political event, war, riots, earthquakes, hurricanes, lightning and explosions, energy blackouts, lockouts, slowdowns, strikes, etc. or for any other unexpected/ non-willful/ unpredicted reason/situation/ circumstance.
If you want to pre-order a book, order by looking at the possible publishing date. Books will be shipped within a maximum of 7 days after publishing. If for any reason the publisher is unable to deliver the book to us or we are unable to collect the book, refunds will be made as per our refund policy.
If You receive a damaged or defective item, you have to return the product within 7 working days from the receipt of the book. We’ll send you a replacement of the same item as soon as possible.
- You can cancel an order within 2 hours by contacting our customer care number +8801730000619 or +8801988337733.
- If you have selected the method 'Cash on Delivery (COD)', there is no amount to refund because you haven't paid for your order.
- In case of your payments made using a Credit Card, Debit Card, Mobile Banking, or Bank Transfer, you will receive a refund in your respective account after your order has been canceled. Your entire order amount will be refunded.
Duration of Refund
Generally we refund the payment within 7 working days from the date of your order cancellation. In case of our incapacity to deliver the ordered product due to unavailability/ stock out, we will soon convey you the information and refund the payment at your desired method (Bank Transfer or Mobile Banking).
We may occasionally
offer promotions. Terms of promotion may be different from case to case which
will be narrated at every promotional offer. Promotions cannot be treated as
'Combined' as every promotion is different from another promotion.
You are required to provide your payment details when you sign up for a promotion. At the end of the promotion, your subscription will automatically renew at the rates displayed at the time of purchase.